Thank you for choosing Brchem LMS. Your satisfaction is our priority, and we are committed to providing you with the best online learning experience possible. If, for any reason, you are not completely satisfied with your course purchase, we are here to assist.

Course Cancellations and Refunds

We accept cancellation requests for course enrollments within 7 days from the date of purchase, provided you have not accessed more than 10% of the course content. To be eligible for a refund, the course must not be completed or substantially used. Once approved, refunds will be processed to the original payment method used for the purchase.

Non-Refundable Courses

Certain courses are non-refundable. These include:

•Courses that have been fully accessed or completed.

•Courses purchased with promotional discounts.

Damaged or Defective Content

If you encounter any technical issues or defective content in the course material (e.g., inaccessible videos or corrupted files), please contact us immediately. We will work to resolve the issue or offer a replacement course. If the problem cannot be resolved, we will issue a refund based on product availability and your preference.

Exchanges

If you would like to switch your course to a different one, please contact our support team within 7 days of purchase. Exchanges are subject to approval, provided that no more than 10% of the original course content has been accessed.

Processing Time

Refunds and exchanges will be processed within 7 business days after receiving your request. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

For any questions or concerns regarding our refund policy, please contact our customer support team. We are here to ensure your learning experience with us is smooth and hassle-free.